We accept return or exchange only if the product received is damaged, defective, or incorrect.
The issue must be reported within 24 hours of delivery.
A clear, uninterrupted unboxing video is mandatory for approval.

Non-Returnable Items

Change of mind or personal preference.
Minor color or design variation due to lighting or screen resolution.
Used or worn products.
Sale or discounted items.

Exchange Rules

Exchange is subject to product availability.
Price difference must be paid if applicable.
No cash refund for lower value exchange (store credit only).

Refund Policy

No cash or bank refunds.
Approved cases receive store credit valid for 30 days.
Shipping charges are non-refundable.

Warranty Policy

1 Year Warranty applicable only on gold-plated jewellery.
Warranty covers manufacturing defects only.
Color fading due to daily wear, water, perfume, sweat, or chemicals is not covered.
Warranty is not applicable on breakage or physical damage.

Important Notes

Proper care is required to maintain gold-plated jewellery.
SOI by Samprity reserves the right to accept or reject any claim.
By purchasing, the customer agrees to this policy.